CRM Architecture And CRM Tools For CRM Systems

CRM Architecture and CRM Tools

StayinFront’s CRM system is engineered and configured for manageability and easy integration. StayinFront products and services help reduce IT complexity and total cost of ownership, while improving data integrity and security.

StayinFront's uniquely flexible CRM architecture and object-oriented data modeling is designed to enable administrators to modify and enhance features and functionality, reducing costly and time-consuming development or programming.

The core CRM functionality of a StayinFront CRM system is delivered by the Application Shell. The industry, organizational and regional specific functionality is delivered by the Business Model. The separation of the Application Shell from the Business Model is one of the ways in which StayinFront CRM allows you to create highly configured systems which are inexpensive to deploy and maintain.

StayinFront CRM System where Application shell is separate from the Business model

Our unique use of Microsoft’s ClickOnce and Smart Client technologies provide advanced usability and deployment options as well as superior WAN and wireless performance. It combines the best of both Rich Client and Thin Client technologies to deliver an exceptional user experience that is easy to deploy and administer.

Application Server

StayinFront Application Server manages business logic and provides all data access for StayinFront CRM systems. The primary functions of StayinFront Application Server are user authentication, data access, transaction processing and Meta-data access.

StayinFront Application Server provides all data access for StayinFront CRM systems

Workflow

StayinFront Workflow is a powerful CRM tool for designing, executing and managing business processes. It enables the delivery of consistent customer service levels, and ensures the efficient and timely follow up of opportunities. StayinFront Workflow delivers:

Consistent process execution
Efficiency through the automation of manual processes
Traceability of process execution
Metrics for process performance

Workflow actions can also be completed by individuals, such as:

Complete a manual task
Respond to a question
Run an outbound call script
Fill in a form

Synchronization

StayinFront Synchronization allows StayinFront CRM systems to replicate data to remote offices and to remote users. Remote users can work with an offline portion of the CRM database. This allows a remote user to continue working even when there is no online access to the host system.

The following features are exclusive to StayinFront Synchronization:

Ability to automatically shift customer information from one remote user's machine to another's based on rules and data changes.
Ability to update the business model in the field at the press of a button.
Advanced administration tools for the management of large remote field forces.

Designer

StayinFront Designer is a business-modeling CRM tool that uses Unified Modeling Language (UML). Creating a visual representation of a business model, StayinFront Designer eliminates the coding required between design and implementation.